Medical Billing Company for Healthcare Practices
Our Mission
The "Dual-Lens" Approach
Our mission is to protect the physician-patient relationship by removing the administrative burden from the provider. Through seamless remote integration, we provide the expert clinical oversight necessary to bridge the gap between medicine and management while ensuring 100% practice integrity.
Our Vision
The "Fortune 500" Standard
Our vision is to empower medical practices to operate with the same financial rigor as Fortune 500 companies. By leveraging remote management technologies, we bring executive-level strategy to your clinic, regardless of your location, while maintaining a dedicated focus on clinical excellence.
Non-Negotiable Values
Transparency
Secure, open-book cloud reporting for real-time practice visibility.
Clinical-First Billing
Accurate, remote RCM services that reflect your care, not dictate it.
Data Security
Absolute HIPAA compliance and encrypted remote access protocols.
Vision Realized Through Measurable Data
Our vision is to empower medical practices to operate with the same financial rigor as Fortune 500 companies. By leveraging remote management technologies, we bring executive-level strategy to your clinic through our fractional CFO oversight and specialized medical billing solutions, regardless of your location, while maintaining 100% clinical integrity.
Reduction in Overhead
0
%
Clean Claim Rate
0
%
Years of Combined Experience
0
+
Meet Our Healthcare Billing Experts & Management Team
We are a group of healthcare and business professionals that strive to provide service excellence and comprehensive strategies to manage change. By offering complete operations management solutions to your practice or business, we are able to help your company increase profitability by increasing staff efficiencies, increasing operational efficiencies, improving customer service, and building ancillary services.
Kelly Payette, MBA
Co-Founder and Chief Executive Officer
Kelly Payette is the Co-Founder and Chief Executive Officer of Complete Operations Management Solutions (COMS). She brings over 15 years of experience in the healthcare industry and is recognized for her strong leadership and business expertise. Kelly holds an MBA and a Bachelor’s degree in Healthcare Management. She is also affiliated with professional organizations such as the American College of Healthcare Executives (ACHE) and the Texas Administrator’s Society (TBONES). In addition, she actively mentors young women pursuing careers in business.
Her entrepreneurial vision and passion for healthcare led her to co-found COMS alongside Dr. Umar Burney. Her long-term mission is to build global companies that support independent physicians and healthcare facilities with the consulting, tools, and technology they need to improve efficiency and achieve sustainable growth.
Lesly Dalton
Chief Operating Officer (COO)
With over 10 years of experience in the hospital and healthcare industry, Lesly Dalton is a seasoned multi-departmental expert known for a strong work ethic and a results-driven approach. Her background includes team procurement, project management, new hire training, and large-scale supervision, with a proven ability to improve operational efficiency, support cross-functional teams, and lead high-performing operations.
She thrives in fast-paced, mission-driven environments and excels at developing processes that align with organizational goals and enhance overall performance. Outside of work, she enjoys motorcycling and crafting, pursuits that reflect a balance of creativity and precision.
Frequently Asked Questions
The mission of COMS is to protect clinical integrity by providing physicians with the elite business infrastructure they need to thrive.
We envision a healthcare landscape where doctors are free from burnout; COMS achieves this by professionalizing practice management through expert remote support.
By stabilizing the "business of medicine," COMS helps ensure that high-quality specialty practices remain accessible and profitable for their communities.
We believe physicians deserve total visibility into their finances; COMS provides open-book reporting so you always know your practice’s exact status.